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You may request a full refund on your purchase within 30 days of reception of the prod
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Product includes one (1) Baseline Vision camera, one (1) mount, one (1) battery, one (1) charger and one (1) carrying bag (the “Product”).
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To qualify for a refund, all the following conditions must be met:
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- A Return Merchandise Authorization (RMA) must be requested from our customer service team at support@baselinevision.com within 30 days of the delivery date. The RMA number must be included along with your returned Product(s).
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- Returned Product(s) must be in good physical condition (not physically broken or damaged)
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All accessories originally included with your purchase must be included with your return. Without all parts included in the original package, Baseline Vision retains the right to either refuse delivery of such return or charge you a restocking fee of 10% of the original price of the Product or the retail value of the missing accessories, whichever is higher.
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- Refunds will be processed within 14 business days of the reception of the Product(s).
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You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product(s) while in transit to Baseline Vision Ltd.
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This refund policy is in addition to rights provided by consumer law.
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Baseline Vision Ltd. (hereinafter the “Company”) products are warranted to be free from defects in materials and workmanship under normal use for 2 years from the date of purchase by the original purchaser (“Warranty Period”).
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If during the Warranty Period any component part of the product becomes defective by reason of defects in material or workmanship, the Company will either, at its discretion, refund the purchase price of the product, replace or repair the defective product. such remedy shall be your sole and exclusive remedy for any breach of warranty.
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except for the abovementioned limited warranty, the product is provided on an “as is” basis and the company disclaims any and all other warranties of any nature whatsoever with respect to the product, whether oral or written, express or implied, particularly including the implied warranties of merchantability and fitness for a particular purpose.
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This warranty granted herein does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; (ii) consumable parts, such as batteries unless product damage has occurred due to a defect in materials and workmanship; (iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by any third parties which are not authorized distributors and/or authorized service provider of the Company; (v) damage to a product that has been modified or altered without the written permission of the Company; (vi) damage to a product due to combination of the product with equipment or software not authorized by the Company; or (vii) any product which had its serial number or any other identification markings removed, modified or rendered illegible.
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To the extent permitted by law, the warranties and remedies contained herein are exclusive and in lieu of all other warranties express, implied, or statutory, including any liability arising under any warranty of merchantability for a particular purpose, statutory or otherwise. This warranty gives you specific legal rights, which may vary based on your jurisdiction.
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To the extent permitted by law, in no event shall the company be liable for any incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use this product. Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you.
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To obtain warranty service, contact the Company product support team at: support@baselinevision.com for further instructions.
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It is hereby clarified that any software distributed by the Company is not covered under this Warranty Program.
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For the company’s Terms of use, please refer to www.baselinevision.com/terms-of-use.
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This warranty is in addition to rights provided by consumer law.
